How do we return or cancel an order on Zomato (2023)

Canceling your Zomato order made easy: follow our guide how to cancel order on Zomato and receive a quick refund.

How to Cancel Order on Zomato
Zomato Partner Photo: india.com

Zomato, the popular food delivery app, has made it incredibly convenient to order food from various restaurants. However, there may come a time when you need to cancel an order for various reasons, such as changing your mind or encountering issues with the order. In this guide, we’ll walk you through the simple steps to cancel your Zomato order and provide you with essential tips to ensure a smooth process.


Reasons to Cancel Your Zomato Order

Before diving into the steps, let’s explore some common reasons why you might want to cancel an order on Zomato:

  1. Change of Mind: You’ve had a change of mind about your meal choice.
  2. Better Deal Elsewhere: You’ve found a better deal on another food delivery app.
  3. No Longer Hungry: You’ve realized you’re no longer hungry or have other dinner plans.
  4. Order Issues: There’s a problem with your order, such as incorrect items or a closed restaurant.

Now, let’s get into the nitty-gritty of how to cancel your Zomato order.

How to cancel order on Zomato App

If you’ve placed an order on the Zomato app and need to cancel it, follow these simple steps:

  1. Open the Zomato app on your mobile device.
  2. Head to the “Orders” section, usually found at the bottom of the screen.
  3. Select the specific order you want to cancel.
  4. Tap on the “Cancel Order” button.
  5. Choose a reason for your cancellation from the options provided.
  6. Finally, click “Submit.”
How do we return or cancel an order on Zomato
Photo Credit: candid.technology

How to Cancel an Order on the Zomato Website

If you prefer using the Zomato website, here’s how to cancel order on Zomato website:

  1. Visit the Zomato website and log in to your account.
  2. Click on the “Orders” tab.
  3. Select the order you wish to cancel.
  4. Click the “Cancel Order” button.
  5. Pick a reason for the cancellation.
  6. Confirm your cancellation.

After completing these steps, you’ll receive a confirmation message, and if you’ve already made a payment, you can expect a refund within a few days.


Cancelling an Order After It’s Accepted by the Restaurant

If the restaurant has already accepted your order, you might not be able to cancel it through the app or website. In such cases, it’s best to reach out to Zomato’s customer support. You can do this by calling their customer support number or using the in-app chat to connect with a representative.

Helpful Notes

  • You can only cancel an order if it has not yet been picked up by the restaurant.
  • If you cancel your order after it has been picked up by the restaurant, you may be charged a cancellation fee.
  • If you have any trouble canceling your order, you can contact Zomato customer support for assistance.

Here are some additional tips for canceling an order on Zomato:

  • If you need to cancel your order quickly, you can try calling the restaurant directly.
  • If you are canceling an order within 60 seconds of placing it, you will automatically receive a full refund.
  • If you have already paid for your order, you can try contacting Zomato customer support to see if they can
    process your refund immediately.
  • If you are canceling an order after 60 seconds of placing it, you may be charged a cancellation fee.
  • If you are canceling your order due to a problem with the restaurant, you can try contacting the restaurant directly to resolve the issue.
  • If you are canceling an order because the restaurant is not responding or because the food is taking too long to arrive, you should contact customer support. They may be able to help you get a full refund.

If you are having trouble canceling an order on Zomato, you can contact customer support for assistance.

Refund Policy

Zomato’s refund policy is relatively straightforward. If you cancel your order before it has been accepted by the restaurant, you will receive a full refund. If you cancel your order after it has been accepted by the restaurant, you may be charged a cancellation fee. The cancellation fee will depend on the restaurant and the status of your order.


In Conclusion

Zomato understands that circumstances change, and sometimes, orders need to be canceled. By following the steps outlined in this guide and considering the valuable tips provided, you can ensure a hassle-free cancellation process and promptly receive your refund. Enjoy your Zomato experience, and remember that their customer support is there to assist you in case of any issues.

Can we cancel order on delivery?

Usually, no, but a few stores might let you say no to the delivery or send it back to get your money back. Here’s a tip for canceling an order that’s already on its way: Get in touch with the store as soon as possible.

Can I cancel order if delivery is late?

Yes, you can cancel your order on Zomato if the delivery is late.
Note: Zomato may not allow you to cancel your order if it is already being prepared or has already been picked up by the delivery partner. In such cases, you can contact Zomato customer support for assistance.

Can delivery boy cancel my order?

A delivery person can’t cancel an order. If they try, they will lose their job. They can only cancel an order in very special cases, like when they arrive at the delivery spot, and no one is there, or the customer is not accepting the order. In these situations, they need to contact customer support to cancel the order.

What is the cancellation charges in Zomato?

Zomato does not typically charge customers for canceling orders. However, if the restaurant has already started preparing the order or if the delivery partner is already en route to the restaurant, there may be a cancellation fee to cover the cost of the food.
The cancellation fee will vary depending on the restaurant and the order. For example, if you cancel an order for a large pizza, the cancellation fee may be higher than if you cancel an order for a small salad.

Does Zomato refund money?

Zomato gives refunds if the food isn’t good or if they cancel the order. To get your money back, you need to talk to Zomato’s customer service team and ask for a refund.

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