Wrong UPI Transaction Complaint: What You Should Do

wrong upi transaction complaint

Let’s face it, in the fast-paced world of digital payments, mistakes happen. You’re rushing to split a bill with your friend, fingers flying across the screen, and bam! You realize you’ve sent the money to the wrong UPI ID. Deep breaths everyone, because a wrong UPI transaction doesn’t have to be a financial nightmare.

Here’s the good news: There are ways to fight back and potentially get your money back, no worries! In this blog post, we’re going to cover why you should raise a wrong UPI transaction complaint, the types of issues you might face, and step-by-step guides on how to file complaints on various platforms like GooglePay, PhonePe, and BHIM UPI. So, grab a cup of coffee, and let’s get started! But before we dive into the nitty-gritty, let’s talk about why filing a UPI complaint is important.

Why Should You Raise a UPI Complaint?

First things first, why even bother raising a UPI complaint? Well, the answer is simple: it’s your hard-earned money, and you have every right to ensure it’s handled correctly. Mistakes happen—whether it’s a wrong transaction, a failed transfer, or money debited but not credited. By raising a complaint, you not only secure your funds but also help improve the overall UPI system for everyone by helping to identify and potentially prevent fraudulent activity within the UPI system. So, don’t hesitate to take action when something goes wrong. It’s all about safeguarding your financial interests.

Wrong UPI Transaction Complaint
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Types of UPI Issues You May Encounter

Now, before we jump into the complaint process, let’s look at the common UPI issues you might encounter. These can range from minor glitches to major setbacks:

  1. Wrong UPI Transaction: Sending money to the wrong account due to a typo or incorrect details.
  2. Failed Transaction but Money Debited: The transaction fails, but the money is deducted from your account.
  3. Transaction Delays: The money is deducted but not credited to the recipient’s account immediately.
  4. Technical Errors: Issues like server downtime, app crashes, or network problems that prevent successful transactions.
  5. UPI App Errors: Technical glitches in the app that prevent transactions from going through.
  6. Security Alerts: Issues like potential fraud or unauthorized transactions.
  7. Transaction Reversal: Reversal of a successful transaction without any valid reason.
  8. Double Debit: The same amount is debited twice from your account.
  9. Refund Delays: Money debited from your account doesn’t get credited back within the expected time frame.

Understanding these issues can help you react quickly and efficiently when something goes wrong.

How to Register Wrong UPI Transaction Complaint with NPCI?

The National Payments Corporation of India (NPCI) is the governing body for UPI. While you can’t directly get your money back through NPCI, you can file a complaint that will be forwarded to your bank for further investigation. Here’s what you need to do:

How to Register Wrong UPI Transaction Complaint with NPCI
  1. Visit the NPCI Website: Go to the NPCI’s official website.
  2. Find the UPI Section: Navigate to the UPI section and look for the complaint form.
  3. Fill Out the Form: Enter details like your UPI ID, transaction ID, date, and the nature of the complaint.
  4. Submit the Form: Once you’ve filled out all the required information, submit the form.
  5. Track Your Complaint: NPCI usually provides a reference number that you can use to track the status of your complaint.

How to Complaint Wrong UPI Transaction?

While filing a complaint with NPCI is a good first step, the real action happens with your bank. Here’s what you need to do:

  1. Check Transaction Details: Verify the transaction details immediately to confirm the error.
  2. Act Quickly: Time is of the essence. The sooner you act, the higher the chances of recovering your money.
  3. Contact Your Bank: Reach out to your bank’s customer service and explain the situation. Provide transaction details and request them to reverse the transaction.
  4. Raise a Dispute in the UPI App: Most UPI apps have a feature to raise disputes. Use this to lodge your complaint.
  5. Follow Up: Keep following up with your bank and the recipient’s bank to ensure the process is moving forward and keep doing that until the issue is resolved.

Also Read: 5 Tips to Recover Money Transferred to a Wrong UPI Address

UPI Transaction Failed

How do I Complaint a UPI Transaction Failed?

For failed transactions, don’t rush to file a complaint just yet. Give it a day or two. Sometimes, technical glitches can cause a delay, and the transaction might bounce back to your account automatically. However, if it doesn’t show up after a reasonable timeframe, follow the complaint process mentioned above for your specific UPI app.

How to Register Wrong UPI Transaction Complaint on GooglePay, PhonePe or BHIM UPI?

The specific steps for filing a complaint might vary slightly depending on the app you use. Here’s a quick guide for the most popular UPI apps:

Google Pay:
Open the Google Pay app and navigate to “Settings” > “Help & feedback” > “Report a problem.” Choose “Transaction” and describe your issue.

Go to the “My Account” section within the PhonePe app and tap on “Help & Support.” Select “Payments” > “Report an Issue” and provide details about the wrong transaction.

Within the BHIM app, click on the three dots in the top right corner and select “Help.” Choose “Report Issue” and fill out the form explaining the wrong transaction.

What Information Should Be Provided When Filing a UPI Complaint?

The more information you provide, the easier it will be for your bank to investigate the issue. Here are some key details to include in your complaint:

  • Your Name and Contact Information: This helps the bank identify you and reach out for further clarification
  • Bank Name and Account Number: Let them know which account the mistaken transaction originated from. UPI ID: This is the unique identifier linked to your bank account.
  • Transaction ID: This unique code identifies the specific transaction in question. You can usually find it in your app’s transaction history.
  • Date and Time of the Transaction: Having the exact timeframe helps pinpoint what happened.
  • Amount Transferred: Specify the exact amount you accidentally sent.
  • Recipient’s UPI ID (if known): If you remember the wrong ID or bank details, you sent the money to, include it.
  • Description of the Issue: Briefly explain what happened and why you believe it’s a wrong transaction.
  • Screenshots (Optional): Attaching screenshots of your transaction history or any relevant error messages can strengthen your case.
UPI Customer Care Number
Photo: sabpaisa.in

What Is UPI Customer Care Number?

Unfortunately, there isn’t a single UPI customer care number. Since UPI transactions happen through various apps linked to different banks, you’ll need to contact your specific bank’s customer care for any immediate assistance. Their number can usually be found on the bank’s website or app.

But NPCI has a general helpline for UPI-related issues. You can contact NPCI at their toll-free number: 1800-120-1740. It’s a good starting point if you’re unsure where to begin with your complaint. Here are some general contact points:

Always have your transaction details handy when you call. While contacting customer support can be helpful, filing a formal complaint through the app or NPCI website ensures a documented record of the issue.

Can a Wrong UPI Transaction be Reversed?

Yes, a wrong UPI transaction can often be reversed. But the success of getting your money back depends on several factors, including:

The Recipient’s Account: If the money landed in an inactive account or one with a different bank, there’s a higher chance of recovering it. However, if it went to an active account and the recipient has already withdrawn the funds, things get trickier.

Timeliness of Your Complaint: The sooner you report the issue, the faster your bank can initiate the investigation.

Nature of the mistake: Accidental typos are more likely to be reversed compared to transactions made due to scams or fraudulent activity.

Cooperation of the Recipient: If the recipient is understanding and willing to cooperate by returning the money, the process becomes much smoother.

Important Note: Recovering funds can take time. Banks typically conduct their own investigation, which can involve contacting the recipient’s bank as well. Be patient and follow up with your bank periodically for updates.

Wrapping Up

So, there you have it—a comprehensive guide to handling wrong UPI transactions and raising complaints. Whether you’re using GooglePay, PhonePe, or BHIM UPI, the key is to act quickly and provide detailed information. Don’t let a mistake ruin your day—use these tips to navigate through the process smoothly.

So, the next time you encounter a UPI mishap, take a deep breath, and follow this guide. With a little effort and the help of your bank, you might just be surprised at how quickly things get resolved. It’s your right to ensure your money is safe and sound. Cheers to smooth and hassle-free UPI transactions!


  1. UPI Dispute Redressal Mechanism – https://www.npci.org.in/what-we-do/upi/dispute-redressal-mechanism
  2. How To Register A UPI Complaint – https://www.hdfcbank.com/personal/resources/learning-centre/pay/how-to-register-a-upi-complaint
  3. How to Reverse Wrong UPI Transactions? – https://cleartax.in/s/wrong-upi-transaction
  4. Transferred money to wrong UPI linked mobile number? Here’s how you can get it back – https://economictimes.indiatimes.com/wealth/save/transferred-money-to-wrong-upi-linked-mobile-number-heres-how-you-can-get-it-back/articleshow/107629883.cms?from=mdr
  5. How to File a Wrong UPI Transaction Complaint – https://sabpaisa.in/blog/how-to-file-a-wrong-upi-transaction-complaint/

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